Delivery, Returns and Terms & Conditions of Sale
These terms and conditions will apply to all transactions placed online or with Just Add Beads Limited. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
We are pleased to accept orders online transaction via secure server. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Maestro & Paypal. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
Delivery to the UK and Channel Islands is via Royal Mail and charged at £2.95, or free if your order value is greater than £50. Should you require First Class delivery, this is charged at £3.50, whilst Next Day delivery is charged at £7.50. All fees are irrespective of order value.
We aim to process all orders within 48 hours. Orders placed on a Friday after 12pm will be processed the following Monday.
Delivery to Europe is £7.50 and delivery to the rest of the world is £9.95, irrespective of the order value.
Orders are sent via Royal Mail and may take up to 5 working days for UK deliveries, 10 working days for European deliveries and 21 working days for deliveries anywhere else.
Orders over £150 will automatically be sent via recorded delivery.
If you are ordering from outside the UK and would like a faster delivery option please contact us for prices & options.
Unfortunately from time to time items go astray in the post. Please note that Royal Mail will not class an item as 'lost' until 14 days have passed from the date of postage. Therefore unfortunately we cannot issue a refund or replacement item until these 14 days have passed. Proof of postage is obtained with every item we send.
Orders placed on the website on a Saturday, Sunday or Bank Holiday will be processed the next working day.
Returns and exchanges
We want you to be entirely satisfied with every purchase made from Just Add Beads and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it and cancel your contract, please;
•Contact us within 7 working days from the day after the delivery day via e-Mail or in writing
•Complete the details on the returns note, supplied with goods
•Return the product(s), in their original packaging and labels within 30 days of receipt.
•All goods to be in a new and unused condition and accompanied by a copy of your original receipt.
•We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum.
•If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
In line with the 'Distant Selling Act'.
•We offer a full money back guarantee.
•You have 30 days from receipt in which to return your order.
•Should you decide to cancel your contract with us you will have to pay the return cost of postage or collection can be arranged at your own cost for larger items.
Out of stock items & Delays in supply
In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.
Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
All our plated findings & components, where necessary, comply with the EU Nickel Directive BS EN 1811:2011
All prices are shown in GBP sterling (£). Payment is taken via Paypal.
We are not VAT registered
When goods are shipped within the European Union there are no customs charges as the relevant VAT has already been paid.
Orders placed from outside the EU are not charged VAT and may be subject to import duties and taxes. These may be levied once the goods reach your country. It is a legal requirement that we declare the full value of the goods (excluding delivery charges) on all parcels to be delivered outside the EU. For further details of customs charges please consult your own customs authorities. We have no control over these charges and cannot predict what they will be. We are unable to reimburse any customs costs incurred.
Comments and complaints
If you wish to comment or complain about any aspect of your dealings with us please write to Just Add Beads Ltd, Unit F7 The Mayford Centre, Mayford Green, Woking, Surrey GU22 0PP, we will reply within 7 days of receipt.
The contents of this site and other publications from Just Add Beads are owned by Just Add Beads Limited or are used with permission by the owner, Reproduction strictly by permission only.